It's funny how things work out sometimes. 

Tamara Hamai and I have been sowing the seeds for our new program, Evidence for Engagement, for months. Our partnership happened so organically - a meeting of the minds for two evaluators who have experience with and a passion for organizations that serve youth and families. We'd been toying with the best way to support the organizations that we serve and help them use evaluation to improve their access to funding and the children and families they serve. 

Then COVID hit. 

The pandemic has caused all of us to pause and re-evaluate how our work fits into a very new, very different reality. Tamara and I know that small organizations, especially those who work in schools, are struggling right now. Their access to the people they serve has been essentially cut off. We realized that organizations may need our help even more than before. 

Our solution: We're running a totally free, three-week email series that will help small youth- and family-serving organizations build their evidence base (which is required under the Every Student Succeeds Act for any organization receiving federal education funds). Through videos, worksheets, frameworks, and success stories, Tamara and I will walk participants through the process of becoming evidence-based organizations and help them see this as an opportunity, not a burden. 

The goal: We want to help vital, community-based organizations plan for the future, open themselves up to new opportunities, and become more sustainably funded. We're hoping that this opportunity will help them better serve youth and families, not only during this difficult period of time, but also for a long time afterward. 

For us, this is also about equity. We know that for many community-based, minority-owned organizations, budgeting for evaluation is out of the question. We also know that these grass-roots organizations are having a profound impact on their communities -- and that their communities need all the support we can give. We're hoping that we can get more small, local organizations approved as evidence-based programs in their districts and begin to level the playing field. 

If you think this program will benefit you and your organization, sign up! If you know of someone else who could use this support, encourage them to join. Feel free to share this link widely: bit.ly/evidence4engagement ​

Last week, I watched a powerful webinar from Ohio State's Wexner Medical Center about health inequity and COVID-19. One of the first speakers, Dr. Nwando Olayiwola, started to talk about vulnerable populations but quickly corrected herself. She called them, "populations that have been made vulnerable." 

What a difference such a small change made. Instead of assuming that people in those populations are inherently vulnerable, her corrected phrase shows that inequity is the result of intentional decisions that negatively affect specific groups of people. Her quick self-correction stuck with me. 

This morning, I was reading the education news that comes to my inbox each day and saw a headline from the Wall Street Journal last week that read, "Some School Districts Plan to End the Year Early, Call Remote Learning Too Tough." Another entry in the same newsletter suggested that based on a national poll of teachers and administrators, 65% want to start the school year as normal in the fall, without adjustments to the curriculum or schedule. My heart sank, and I instantly thought of Dr. Olayiwola's revised phrase. 

Now, I am no longer a K-12 teacher, so it is unfair for me to pass judgment on educators, whose jobs were already difficult, and who had to do a 180-degree shift in their daily practices within days or weeks. That is an incredible challenge, and it will take time to adjust. I empathize with teachers and cannot imagine what I would have done if I had to shift my middle school instruction online in a heartbeat. However, we're also faced with a growing educational crisis.

Evaluators and researchers have been doing some great work to illuminate the educational ramifications of COVID-19 on disadvantaged communities. Researchers have studied the concept of "summer slide" for many years and have shown students regress in math and reading skills without educational opportunities during the summer. There is even a National Center on Time and Learning, whose work revolves around reducing inequities related to the inflexible and insufficient school year schedules that predominate in our country. Recently, the Collaborative for Student Growth found that an even more significant "COVID slide" is likely to occur when students return to school in the fall, having retained only about 70% of the reading growth and 50% of the math growth they would have typically made in a school year. Recommendations to mitigate the COVID slide include summer school and additional learning time for students. 

Yet, the Wall Street Journal article discussed how districts across the country are choosing to end the school year up to three weeks early in order to have more time to prepare for the fall. One superintendent even stated, "It made sense to us to get rid of the stress and get ready for the following school year."  We certainly need more supports for teachers and greater access to technology for students in order to make online learning more functional and effective. But does that justify giving up entirely?

Decades of research have shown that more time in school leads to better outcomes for students, especially those from low-income communities. In a time of increased risk for widening the achievement gap, is it ethical to throw in the towel? By justifying inaction with the feeling that it is too difficult to educate students from home, we are making our student populations -- in many cases -- more vulnerable than they already were. I hope that evaluators and researchers can come together with educators to study the data, fully understand the problem and its drivers, and develop policy recommendations that will not only support teachers but will also do right by students who need time with teachers to thrive.

It's not always easy to measure the impact of family and community engagement efforts. Some aspects of education -- like test scores or report card grades -- (notwithstanding the wide variety of controversies around their use) are pretty straightforward to measure. They're already quantified. They're known entities. We can tell that story. But when we talk about measuring the impact of, say, a super successful family science night, our minds go blank. 

Thinking of our present situation, in which family and community engagement is more critical than ever, how can we tell the story of how a school or organization engaged and supported its students and families and even its neighbors during the pandemic? How do we collect and measure both the individual or personal impacts and the large-scale results?

Erica Green and Lola Fadulu did such an effective job of this in a recent New York Times story about how school cafeterias across the country have become "relief kitchens" for not only students and their families, but also community members in need. The cafeteria manager featured in the story effortlessly rattles off the incredible numbers of people she and her team have served and also shares stories of individuals she's encountered. Not only is she a hero in her community, but she's a perfect example of one of my core beliefs -- that you don't need to be a statistician to effectively use data in your work.

If your team is not sure how to start measuring your COVID-19 impact and telling its story, here are three steps to get started: 

1. Brainstorm the different types of data you already have. There will be more than you thought! Traditional sources of school data, such as attendance records, event sign-in sheets, or academic data, may be less available right now, so get creative. For example, think about all that you can learn from a log of phone calls made to families. You'll know which numbers worked and which didn't (which is basically a list of hard-to-reach families who need additional support), you'll know which staff members have made the most calls, you'll know how the families who were reached are doing, and you'll know where subsequent outreach is needed. Pop that information into a spreadsheet, add some labels or color-coding to indicate who needs what, and you've got yourself a working database for the students in your school. If you add in all of your other data sources, your team will be data-rich and able to act.
2. Consider collecting other data that you need. There are many ways to collect information from students, families, and community members right now. Think of all of your touch points with your key stakeholders. Students may be logging in for online class, families may be checking social media for updates, and all of your stakeholders may be accessing meal sites, like the one I mentioned above. At all of these venues, you can easily ask about needs, satisfaction with the school's efforts, or any other questions you may have. You could have teachers post a poll for their students on Zoom, you could post an online survey on social media (or on the district website, like my home district in Columbus has done), or you could have surveys on half-sheets of paper available at meal sites. For families you can't reach in one of these ways, there are always mailed surveys or text message options. You could also invite families you do reach to virtual focus groups, to learn more about their experiences and collect their insights. 
3. Make data analysis a team effort. Using these rich sources of data should not be the sole responsibility (or luxury!) of the principal or district evaluators. Building a culture of data means getting everyone involved and modeling for them how to use data and why it's so important. Consider hosting virtual staff meetings to work together on this data. I've seen a lot of districts hosting virtual PTA or PTO meetings as well - that's the perfect place to get families involved. You could even make posters of important data and hang it on the walls at your meal sites. If you need some ideas for how to engage stakeholders in data analysis and interpretation, here is a blog post from the American Evaluation Association and here is a great list of resources from Better Evaluation about hosting data parties. 

This is just a short list of ways to use data to measure your impact and involve your community in doing so. Of course, if your school or organization needs some guidance, I'm here for you. I offer three different packages to support schools, districts, and organizations with this work. I'm also happy to do phone consultations to help you brainstorm. 

Regardless of how you do it, this is the time to make data a priority. What will be your story?

For the past few weeks, one image has been recurring in my mind. I keep picturing the living conditions of a student whose home I visited a few times when I was working as a community school coordinator in Baltimore. This student had struggled at other schools but was thriving at ours. He had repeated second grade, so his maturity compared to his peers was notable, but overall, he was just a really sweet kid. We did a number of home visits for him that year because he missed a lot of school, and as a black child from a low-income home with documented learning disabilities, school was even more important for him than most.
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Every time I get frustrated with having to stay home - in my very comfortable apartment, with my husband and dog, and with fairly steady work - I've been trying to check myself. I keep thinking of my former student and imagining how difficult it must be to be confined to a space that may not be healthy, safe, or developmentally appropriate. I keep thinking about all the students I've known who love coming to school because there are people there who love them, two to three meals a day, and a sense of community. I keep thinking that I wish I knew how to help them all right now. 

There is no question that low-income students struggle to get to school. (I wrote about this in my last blog post as well.) According to Attendance Works: 

Unfortunately, they're struggling to access school online as well. The New York Times reported this week that large percentages of low-income students in districts across the country are absent from the virtual education being provided as a result of COVID-19. ​So not only are students from disadvantaged backgrounds missing out on the resources that many of them so desperately need and want to access, but they are also disconnected from their school communities. Since it is unclear when we will be able to return to work and school, there is the possibility that our highest-need children could be without school for many months, only exacerbating already-existing gaps in achievement and opportunity. 

Making matters worse, black communities are disproportionately becoming victim to COVID-19. As one of the many social determinants of health, education joins other critical factors such as adequate housing, socioeconomic status, access to and coverage of healthcare, and more to comprise health outcomes for people and communities. As you can see in the chart below from the Kaiser Family Foundation, these factors have a profound impact on a person's ability to live a healthy life. 

For low-income black communities in particular, the collective impact of these factors has not only disastrous outcomes but also clear roots. Dr. Camara Jones, a physician and epidemiologist, is cited in the article linked above about the disproportionate impact of COVID-19 on black communities:

Our unequal and unfair society is how it is by design and not by chance. COVID-19 is showing us how this is even more urgently a matter of life or death. Other than overhauling our government systems and laws entirely, I struggle with not knowing how these issues can be fixed or what I as an individual can do to make things better for others. I just hope that opening up the dialogue about these issues will start to lead to changes for students like mine and the families and communities in which they live.

I naively said to my family a few weeks ago that I was lucky that my business wouldn't be affected in the way that so many restaurants and other small businesses are by the pandemic. I couldn't see then, but it has become incredibly clear since that every business and every industry have been and will be impacted on a massive scale by this pause in how we normally function. I am so fortunate that I can continue much of my work from home; yet every day, my heart breaks for other small business owners who are doing everything they can to keep their businesses afloat during this unprecedented time. 

I spoke to one of my former clients recently, and I expressed how badly I felt that the cancellation of schools would drastically affect his work. His response to me was this: "This is a time to pivot!"

All week, I've been thinking about what he said and what a resilient attitude he had. I've also been pondering how this affects not only my work but the organizations and communities I serve. Take the issue of chronic absenteeism in schools. Chronic absenteeism is typically defined as missing 10% of more of a given school year, and it has been empirically tied to a host of negative outcomes for students, including reading levels, special education identification, suspensions, dropout rates, and more. Students from vulnerable and underserved populations are at the highest risk. The good news about this issue is that it is both preventable and reversible, and I've found in my work that regular and collaborative data tracking on student absences and related interventions can make a huge difference for kids and schools. ​A recent article, Chronic Absenteeism in the Time of Coronavirus, discussed the implications of shuttered schools on how schools and systems typically address attendance issues, but also on what closed schools mean for the students themselves. ​

In thinking of how to pivot from the typical accountability measures associated with attendance, as Jordan's article suggests, how can we in the education field work together during this time to address the root causes -- the underlying reasons why so many students miss school? I am loving all of the positive news articles out there about school districts employing bus drivers to deliver meals, offering wifi hotspots to those without internet access at home, and teachers driving around students' neighborhoods to help them feel connected. 

From my lens, I think this break from traditional schooling is an opportune time to go deep with our data and determine all that we can about which students are missing school the most and why. Once we've done that, we can get creative about our interventions for kids while they are in their homes and communities. I've got a few ideas in development for how my work can pivot to best serve our schools, districts, and non-profit organizations who have the most direct lines to children and families (more information on that to come!). In the meantime, if your organization is trying to better support its chronically absent students or more effectively engage with families during this time, let's chat. Shoot me an email here so that we can set up a conversation. 

How are you planning to pivot? Share your ideas in the comments below - I'd love to start a conversation and channel our collective creativity!

I've been training in Muay Thai (kickboxing) for a few years. I am always learning something new and being pushed outside of my comfort zone ... and I love it. However, I am and have always been a perfectionist. It's something I've struggled with my whole life: sometimes, I'm really proud that I've been lenient with myself, and other times, the perfectionism rears its ugly head. Lately, I've noticed it manifesting at the gym. As I'm trying to apply a new skill in work with a partner or coach, I've been getting frustrated and self-critical. My self-protective instincts (ironically not working to appropriately block a punch or kick) have made me think, "I don't like this aspect or that skill," instead of allowing me to see that this is a process of growth and that there is no place for perfection in that process.

I think organizations (and the people within them) can be the same way when it comes to evaluation. We get used to our routines, we think we've perfected them, and then one of a few scenarios happen that push us out of our comfort zones. Maybe we are required to learn a new system or skill, or -- even worse! -- we get feedback that doesn't match our own perceptions. Now at the gym, my feedback can be a simulated sparring round that doesn't end so well for me. But in our workplaces, while we are focused on serving the people we care about, feedback that we're not doing so well is upsetting to hear and painful to accept. That upset and pain is followed by questions -- "What could we do differently?" Why is so-and-so doing well at this when we're struggling?" or even "Is this feedback accurate or reliable?" Our self-protective instincts kick in.

The anticipation of negative feedback -- in whatever form -- is a huge barrier for people (including myself!) to try new things, reflect on their own performance, or seek help and other perspectives. Certainly, the accountability culture in education has only made these innate fears and insecurities worse. 

Today at the gym was different though. The past few days, I've been more reflective about why I'm getting so frustrated and how that is keeping me from truly learning and growing. So today, I tried to pay attention to the moments when I got frustrated (ie. I collected some data on myself!). I worked with my coach to talk through those negative feelings and develop some strategies I could try in those situations. Then, I practiced and stayed open to more feedback... and by the end of the session, I felt more resilient and confident in my skills than I had in awhile. 

Terms and methods like "continuous improvement" and "improvement science" get used a lot in both education and evaluation, and they are proven methods for making institutional (or personal) changes on all levels. I'm sure that what I did at the gym today was just a tiny Plan-Do-Study-Act cycle. Yet for me, these formal frameworks for self-assessment and reflection can sometimes be hard to grasp - and they can feel like another thing we're accountable for doing. However, we can look at them more simply: sometimes, all we need to do is recognize that we're passionate but not perfect, allow ourselves to be open to feedback, and develop an authentic plan for how we can improve. This is true for individuals and organizations.

As an evaluator, I love the moments when conversations about data lead to a-ha moments instead of feelings of defeat. (Data visualization is especially helpful here.) Sometimes, when we take a step back and think about why we're assessing or evaluating, we can see that it's not all about accountability and funding requirements (and not about our individual or collective insecurities either). Sometimes, it is just about putting our guard down (or up, if you're at the gym), remembering that we can always do better, and learning to see our imperfections as a sign of growth in the making.

I had some great conversations this week with colleagues about establishing a culture of data in organizations and training organizations who are new to evaluation and data. These conversations reminded me about one of my favorite old blog posts, that I originally wrote for the National Association for Family, School, and Community Engagement (NAFSCE) in 2017. Given this week's discussions, it felt like a good time to bring it back into the rotation (with a few updates!). 

When I was a teacher, conversations around instructional data were baffling to me. Fresh out of policy school, I was eager to use what I had learned about data analysis to monitor how my students were performing, but as a social studies teacher, this task was more difficult than I had anticipated. I was required to keep a data binder, and administrators would periodically check to confirm that, well, it existed. However, I struggled to figure out what to put inside of it. My administrators did not help me understand how – absent standardized test data – I could track progress on specific standards outside of my grade book. It often felt like the conversation ended after the word “data” was uttered.

As I have focused my career on family engagement efforts, I have seen how conversations about using data to improve engagement are often greeted by the same blank stares I encountered as a teacher of a non-tested subject. On other days, talking about data elicits looks of panic or skepticism. At one particularly memorable training, community school coordinators were led in a debate about the utility of data. Sitting from my seat on the pro-data side of the room, I was amazed by arguments from the anti-data group. What resonated most is that these capable and talented colleagues understood data to simply be numbers on which their performance review was based, not as a tool to discover context and unlock insights about the families being served.

I think this belief system exists for a number of reasons. First, many educators are tired of increasing demands for data without sufficient training. Professionals need to understand how data can be collected, ways in which it should be analyzed, and how it can actually make their work easier. I have found that on-the-ground staff are often the last to receive the proper supports and professional development around understanding and using data. It becomes a symbol for all of the things we don’t like about accountability instead of the asset that it truly can be.

Perhaps more importantly, the work of engaging families – understanding needs, forming trusting relationships, and helping people when they are vulnerable – is incredibly difficult to quantify. Often, we know we have made progress or achieved results – not because of a spreadsheet or heat map – but because a family had enough food for the weekend or because a child stopped acting out as much in class. How do we tell those stories? How do we show our value as professionals when these important markers seem impossible to put into a spreadsheet? These are the critical questions we need to answer.

For these reasons, it is my mission to help educators and professionals realize that data does not have to be scary or intimidating. It does not require complex coding skills or mathematical know-how to track how clients are being served. If you would have been sitting across from me in the data debate, here are some tips to get you started:

• Start with what you have. If you are trying to get more parents involved at the school, it’s helpful to know exactly who is already coming to events. Try making a spreadsheet of the information from your event sign-in sheets and see what patterns you find. For example, comparing the names on this list to a whole-school roster can help you figure out which kids have had little to no in-person parental involvement. Use this approach for other measures that you can track from the information and documents already sitting in your office.
• Leverage the expertise around you. Everyone knows who the go-to person is at their workplace when they have a technology question. Maybe that person (or someone else) also has some knowledge of Excel or other tools. Anyone can fill in a template. See if a colleague can help you design the tracking tool you know you need but do not know how to create.
• Do not be afraid to play around and make mistakes! The best way to learn how to manipulate and analyze data is to get your hands dirty and play around with it. Try different buttons, Google how to do things, and ask what colleagues at other schools and organizations are doing. This is why there is an “Undo” button! Of course, if you are unsure, you can always make a copy of your file so the original data is safe.

Using your organization's qualitative and quantitative data can give you amazing insight into both the ongoing needs and continuing growth of the students and families you serve. With a little less reticence towards this approach, we can make a lot more progress in engaging families to help their children succeed.

Of course, if your organization is unsure of how to get started in this area, I'd love to be of assistance. Learn about the new Build Your Evaluation Capacity training package!

You may notice that the website has gotten a bit of an overhaul. I wanted to better communicate what clients get from working with me and what makes Structured Solutions different from other small evaluation firms. 

The biggest change is that I've restructured the services I provide. There are now three distinct packages that clients can buy -- all still customizable, of course -- that will help you achieve your data and evaluation goals. The graphic below gives a quick overview, but I go into more detail below:

All three packages are designed as steps that organizations can take towards telling a rich, compelling story about the work they do for students and families and the impacts they have on their clients. Here are the details about each package: 

BUILD YOUR EVALUATION CAPACITY
For organizations who are truly at the start of their data journey, this package is an ideal starting point. Your organization will get a customized training and follow-up technical assistance in the areas you need. The goal is for your entire team to leave the training with confidence that they can work with and use data like a pro. 

CREATE A CULTURE OF DATA
The second package builds on the first and will include the custom trainings and support from Build Your Evaluation Capacity. After your team has been trained, we will get to work on developing data systems and procedures that are accessible to all skill levels. Depending on your organization's needs, we will create simple, customized systems for data collection, management, or visualization that allow for sustainability and continued attention to data in the future.

MEASURE YOUR IMPACT
In order to truly tell your organization's story, you must first know what impact you're actually having. The third package gives you all of the benefits of the first two but will culminate in a full-scale needs assessment or evaluation. As this type of work tends to be highly individualized and ongoing, we will work together to design a package that fits your needs and ensures that any evaluative requirements from funders or supervising organizations are met. 

If your organization is in the beginning stages of its data journey and could use some support, I'd love to set up a conversation with you. 

I love to read. Curling up with a good book and getting lost in the story for hours is pure bliss for me. Of course, adulthood prevents this from being a regular occurrence, but I still treasure the time I spend reading and the lessons I learn from the books on my shelves. 

I was struggling to come up with a topic for this week's post and decided to look at my notebook of what I've read over the years. Given that a new decade has officially commenced, I excitedly realized that I could reflect on my favorite and most inspiring reads from the past decade. If Barack Obama and Bill Gates can share their lists of favorite books, why can't I? With much difficulty, I chose one book that I read each year that helped me understand the world - and why it is the way it is - with greater clarity and from other perspectives. 

This book by two acclaimed reporters focuses on how empowering women in developing countries can bring about a reduction of poverty and an economic boost for all. Discussions on the impact of micro-finance - providing small loans to women (or men) to help them start a business, get an education, and/or support their families - and the stories of individual women who benefited it are compelling. The authors show how even minor investments can have a tremendous return - economically and emotionally - for women who have been abused, disenfranchised, or simply undervalued. 

As an alumna of Johns Hopkins and a longtime Baltimorean, the story of Henrietta Lacks intrigued me on many levels. Rebecca Skloot's book talks about how a black woman in Baltimore in the 1950s inadvertently became the foundation of widespread and landmark medical research. Not only did I learn about the HeLa cells (which were removed from her when she was treated for cancer at Hopkins Hospital and used for research without consent) and the science they inspired, but I also got new insights into what Baltimore and Hopkins were like during segregation, how differently black patients experienced medical care than white patients, and how the Lacks family still struggles today. 

I distinctly remember my 9th grade U.S. History teacher discussing this novel and its implication of the meatpacking industry in the early 1900s. I didn't think I could stomach Sinclair's descriptions of "how the sausage gets made" then, but when I read this classic as an adult, I was astonished to learn that this book is about so much more than horrifying practices of Chicago's meatpacking plants. What struck me most were the immense challenges faced by immigrant communities at the time and the conditions they had no choice but to endure in order to support their families and survive.

I would be remiss to not include a book by my hero, Jonathan Kozol. His compassionate and candid discussions of poverty and the unacceptable conditions of educational systems in America have inspired me since I was in college, and I was lucky enough to hear him speak and meet him many years ago. This book commemorates 25 years of his critically important work by following up with the children he befriended and wrote about through his impassioned research and storytelling. 

Although this text was written in 1962, it is still incredible relevant to educational debates today. Callahan reflects on how the "efficiency movement" of the early 1900s influenced the structure of schooling in America. His book shares how the management of time and production efforts in American factories spawned everything from traditional school schedules and bell systems to accountability structures and the desire for measuring ... well, everything. Since schools are human-serving organizations and therefore quite different from factories, this book made so much sense to me as a partial explanation for how our educational systems developed in a misguided way. 

My college professor (and my friend and mentor to this day), Dr. Floyd Hayes, is a Richard Wright scholar and first introduced me to his work. I've read many of Wright's books over the years and in fact started 2020 with one of his masterpieces. Yet Black Boy stuck with me in a profound way. This is Wright's autobiographical work, and his profoundly moving descriptions of hunger as a child made that phenomenon clear to me in a way that nothing else had. I am fortunate to have always had food on the table, but this book gave me a powerful understanding for those who struggle every day. 

Ryan's book about the differences between two large high schools - one in a suburb and the other in the neighboring city - and the political underpinnings of those differences was not a comfortable read. He describes in detail the way that local, state, and national governments and courts have historically and systematically "saved the cities and spared the suburbs" through damaging, discriminatory policies. These policies and legal decisions, made under the guise of being progressive and helpful, in fact helped to keep our schools and neighborhoods segregated and our non-white citizens disadvantaged. This book, among others read at the same time, completely transformed the way I think about our government, public institutions, and society in general.

This novel follows the breakdown of a once tight-knit family after their only daughter experiences a significant trauma. While I have enjoyed many of Oates' novels, this one was a particularly compelling illustration of how trauma not only affects the person who initially experiences it, but how it also impacts the entire family system. Told from the perspective of the youngest brother, this is a story that I could not put down and that kept me thinking.

Anderson argues that our country's horrifying system of mass incarceration is the newest iteration of the Jim Crow laws of the 20th century. She shares compelling parallels between the systems of control, containment, and oppression used during slavery, segregation, and in between, to maintain white superiority and the widespread incarceration of black men that began with the War on Drugs. Her discussion of racism and social control is informative and eye-opening and is a critical read for understanding the dynamics of our current society. 

​​This had been on my reading list for a few years, after hearing author Kathryn Edin speak at a conference. I wish I had gotten to it sooner, as it was one of the most enlightening books I have read in a while. Edin and Shaefer tell the stories of a number of families who, through circumstances often beyond their control, effectively live without any income. In what seem like unfathomable situations, the parents highlighted in this book dispel stereotypes about people living in poverty or who receive/are eligible for public assistance. I was blown away by the sheer resilience and persistence that these families continually demonstrated, and I learned so much about just how little is done to support those who need it most.

I know I'm in good company when I say that I'm not sad to say goodbye to 2019. I also know that the challenges I faced this year pale in comparison to the experiences of so many others whom I have read or heard about throughout the year. Yet personally and professionally, this year seemed to have a never-ending supply of curveballs to throw my way. I am happy and thankful to report that 2019 has ended far better than it started, but looking back, I can admit that I learned a lot of important lessons over the past 12 months. 

Lesson 1: I've got a lot of good people in my corner. Here's a short list of who I'm especially grateful for:

• Jennifer McDowell, who shared her infinite wisdom with me through her life coaching practice and helped me clarify my professional aspirations and goals,
• Brandon Roche, who helped me improve my website and online presence in simple ways I did not know were possible, 
• Tracey Walterbusch, who consistently networks for me and has helped me get professionally acclimated in Columbus, 
• Leah Neaderthal, for helping me to more effectively show the world what I have to offer, 
• My husband and family, for picking me up on my bad days and jumping for joy with me on my good ones, 
• And so many more!

Lesson 2: Sometimes you need a different perspective on the problem. Transitioning my business from Baltimore, where I lived for over a decade, to Columbus, where I didn't know anyone, was more challenging than I anticipated. After a number of frustrating months, I realized that there were other ways to run my business than the few tried and true strategies I was using. I started reaching out to people from different fields and points in their career for new insights.

I learned about search engine optimization, value-based marketing, and customer relationship management software. I joined the Ohio Program Evaluators Group (OPEG) and went to my first American Evaluation Association Conference. I gained a huge network of like-minded and supportive people who have opened up a world of ideas and opportunities for me. I learned that there is always something I can try to reach new potential clients, expand my impact on schools and communities, and grow my business. These experiences lit a fire under me to continue trying new things to make Structured Solutions better than ever. 

Lesson 3: It's never ALL bad. I can't even tell you how many rejections I got this year. I felt so defeated and unclear about how to move forward. However, a lot of great things happened in 2019 too - they just get clouded by the discouraging events of this year. Here are some awesome things that happened for Structured Solutions in 2019: 

• I got invited to present with NAFSCE on their April Effective Practices Webinar. Check out the recording here!
• I worked with multiple recipients of the 21st Century Community Learning Centers grant to evaluate their impact on students and families -- and participated in grant reviews to help other great programs get funded. 
• I was able to share my work at OPEG's Fall Exchange in Athens, Ohio and at the Corporation for National and Community Service's 2019 Research Summit in Arlington, Virginia. 
• Most recently, I got the amazing opportunity to do research at Ohio State University's College of Social Work to learn more about vulnerable youth and families.

I'm glad to put 2019 behind me, but like all challenging experiences, I know that it has helped me grow as a person and as a business owner. I am optimistic that 2020 will be a better year (hopefully for everyone else too!), but I aim to continue the spirit of character-building, self-improvement, and continuous learning that 2019 necessitated.

​Happy New Year!